Terms and legal information
Legal information
- Business
- Connor Walsh
- Address
- 55 Palmerston Road, Chatham, Kent, ME4 5SJ
- hello@cutwaterstudio.co.uk
If you have a complaint, please email us first and we'll do our best to put it right.
Using this website
You're welcome to browse this site and use the form for genuine enquiries. Please don't copy the words, photos or design for your own use.
We try to keep prices, availability and other information up to date, but they can change. A written quote from us takes priority over anything shown here. Any prices shown are guides, not offers.
We can't promise the site will always be available or free of errors. Links to other websites are there for convenience, and we're not responsible for what's on them.
Quotes and bookings
These terms apply when you ask us to do work. Your written quote (the proposal on your concept page, which stays at your private link) sets out the fixed price and exactly what's included.
- Prices: we're not registered for VAT, so there's no VAT to add. Anything outside the quote is agreed with you before we do it.
- Deposit: £100 on Basic and Premium, 25% on Flagship (of the agreed price), when you accept our written quote.
- Payment: the balance is due once you've approved the finished site, before it goes live; care plans are paid monthly. A further 10% off the price if it's paid within 3 hours of first opening your written quote. The quick-pay discount is offered to every client on our standard price (Basic £295, Premium £750, Flagship £995, no VAT to add). It applies to every client on our standard price and never stacks with another reduction.
- Delivery: Business days are Monday to Friday, not counting UK bank holidays. The time starts when we have both your deposit and your completed onboarding form. If we're waiting on something only you or someone you deal with can give us, such as access to your web address, the time pauses until we have it, and we'll tell you.
- Guarantee: Approve it or get your money back (Flagship). When your site is finished, you get one round of changes. You then have 14 days from the day we send you the changed site to approve it. If you don't approve it, email hello@cutwaterstudio.co.uk within those 14 days and we refund everything you've paid us for the build, within 14 days, by the same payment method. Nothing goes live until you approve it. This is on top of your legal rights, not instead of them.
- Changing your mind: see Cancellations and refunds, including your 14-day right to cancel.
Words, photos and logos. If you ask us to use words, photos or logos, you confirm you have the right to let us use them. If you're not sure about any, tell us and we'll replace them.
Care plan. The care plan is separate from the website build. You choose it, or you decline it, before you pay your deposit. You can cancel it at any time by emailing hello@cutwaterstudio.co.uk. We take no further payment after we receive your email, and there is no fee and no notice period. The plan runs to the end of the month already paid for. Within 2 working days we email you your site files and a one-page guide to moving them. The site stays live for 30 days after the last day you paid for, then comes down. If you are a consumer, your 14-day right to cancel applies to the care plan from the day you agree to it, as well as to the website build.
We carry out all work with reasonable care and skill, as the Consumer Rights Act 2015 requires. Nothing in these terms affects your legal rights.
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.